A New Breed Of Concierge Comes To Hilton Surfers Paradise

With his surfboard under his arm on the sands of Surfers Paradise beach, no one would guess Gold Coast local Anthony Appel was taking the hotel industry by storm

This information originated in Australian English.

March 24, 2011

GOLD COAST, Australia - With his surfboard under his arm on the sands of Surfers Paradise beach, no one would guess Gold Coast local Anthony Appel was taking the hotel industry by storm, introducing a new breed of concierge to the recently-opened Hilton Surfers Paradise.

Heading up the hotel’s new front-line team, Hilton Surfers Paradise Chief Concierge Anthony has learnt a thing or two about going above and beyond guest expectations, with more than 10 years in the industry, 10 of those on the Coast.

Anthony says he is proud to introduce a new breed of concierge to the Australian hotel industry, combining energetic personalities and an approachable manner with the professionalism expected from a Hilton concierge.
“With a brand new team at Hilton Surfers Paradise, we are working to combine the energy of Surfers with the style of Hilton, and we look forward to making each and every one of our guests feel like a VIP whenever they stay with us,” Anthony said.

“We are the first and last point of contact for all guests, so it is important that my entire team is across all the duties of a concierge, ultimately making it an easier experience for the guest. “Hilton guests can approach anyone on my team and they will look after their request – from valet parking, to booking tours and putting together wedding proposals, we are here to add those extra special touches to someone’s stay.

“One of the most satisfying parts of the job is delivering above and beyond the regular requests. I once arranged a marriage proposal at O’Reilly’s complete with a Spanish guitarist and personal chef – and she said yes of course!”

General Manager David Kelly said the new style of concierge at Hilton Surfers Paradise reflects Hilton’s commitment to five-star service.

“Hilton is renowned around the world for offering the highest level of service, so we have taken the opportunity at Hilton Surfers Paradise to introduce this through Anthony and his team,” Mr Kelly said. “The expertise and local Gold Coast knowledge that Anthony and his team bring to the hotel will guarantee that every guest receives the personalised attention they expect when staying with Hilton.” Anthony began his career in the hotel industry as a porter on the Gold Coast, before turning his talents to The Observatory in Sydney, Le Manoir Aux Quat Saisons in Oxford and most recently back on the Gold Coast for six years at Palazzo Versace.

This first stage of the $700 million Hilton Surfers Paradise, called the Boulevard Tower, comprises 134 residential apartments, managed by Hilton Worldwide. The Orchid Tower, featuring a dedicated 169 room Hilton hotel and further residential 116 apartments, is scheduled for completion in August 2011.

Hilton Surfers Paradise is located in the heart of Surfers Paradise just one block from the iconic Surfers Paradise Beach and in close proximity to restaurants, bars and upmarket shopping areas.

To download images and read more about Hilton Surfers Paradise Residences, visit www.hiltonglobalmediacenter.com/surfersparadise.

Contact:
Susan Perry
Hilton Surfers Paradise
susan.perry@hilton.com

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