Hilton Hotels Recognizes Top Performing North American Hotels

This information originated in American English.

June 14, 2010

MCLEAN, Va. -  Hilton Hotels announces the recipients of its 2009 Brand Awards of Excellence honoring properties in North America based on outstanding performance in the areas of customer loyalty, service, quality assurance and customer satisfaction ratings - as well as exemplary efforts in hotel operations. Hotel performance is measured using the Hilton brand's Satisfaction and Loyalty Tracking (SALT) system.

The coveted Connie Award, named in honor of company founder Conrad Hilton, is based on excelling in three key areas, including: quality assurance audits measuring cleanliness, property condition and brand standards; customer scores rating staff service; and customer service scores rating the overall quality of the hotel's physical accommodations.

"Each year we celebrate hotels in the U.S., Mexico and Canada who have raised the bar for excellence in hospitality standards," said Dave Horton, Global Head, Hilton Hotels brand. "Demonstrating an unwavering commitment to our guests enables Hilton to maintain growth in service and loyalty. The level of pride and dedication demonstrated by these hotels embody the authentic hospitality that defines our brand around the world."

The awards and their recipient hotels are as follows:

SALES AWARD OF EXCELLENCE
Hilton hotels with the most improved RevPar Index Growth year-over-year

Less than 500 rooms: British Colonial Hilton Nassau, Bahamas (General Manager Pablo Torres, Director of
Sales Jermaine Wright)

More than 500 rooms: Hilton Anaheim, USA (General Manager Harold Rapoza, Director of Sales Brad
Logsdon)

Hilton hotels with the best demonstrated use of Hilton eSales tools

Less than 500 rooms: Hilton Washington DC/Rockville Hotel & Executive Meeting Center, USA (General
Manager Michael Hirsch, Director of Sales Karen Regen)

More than 500 rooms: Hilton Los Angeles Airport, USA (General Manager Grant Coonley, Director of Sales
Victoria Jones)

HOUSEKEEPING AWARD OF EXCELLENCE
Hilton hotels excelling in housekeeping cleanliness and quality, reflected by customer feedback

Less than 500 rooms: Hilton Los Cabos Beach & Golf Resort, Mexico (General Manager Lee Chipman)

More than 500 rooms: Hilton Baltimore, USA (General Manager Linda Westgate)

FOOD & BEVERAGE AWARD OF EXCELLENCE
Hilton hotels excelling in food & beverage quality and service, reflected by customer feedback

Less than 500 rooms: Hilton Los Cabos Beach & Golf Resort, Mexico (General Manager Lee Chipman)

More than 500 rooms: Hilton Cincinnati/Netherland Plaza, USA (General Manager Michel Sheer)

PRIDE AWARD
Hilton hotels leading in service, loyalty and cleanliness

Less than 500 rooms: Hilton Lac-Leamy, Canada (General Manager Kevin Taylor)
Hilton Columbus/Polaris, USA (General Manager Dominic Vitale)
Hilton Los Cabos Beach & Golf Resort, Mexico (General Manager Lee Chipman)

More than 500 rooms: Hilton Baltimore (General Manager Linda Westgate)
Hilton Suites Toronto Markham Conference Centre & Spa, Canada
(General Manager Patrick Regena)
Hilton Boston Logan Airport, USA (General Manager Mark Fallon)
Hilton San Diego Bayfront, USA (General Manager J Peter Lynn)

AREA PRESIDENT AWARD
Hilton hotel representing outstanding operational achievement

Hilton Fort Lauderdale Beach Resort, USA (General Manager Andreas Ioannou, Area President-Americas Joe Berger)

CONNIE AWARD
Hilton hotel excelling in loyalty, service, condition and cleanliness

Less than 500 rooms: Hilton St. Petersburg Carillon Park, USA (General Manager John Gilbertson)

More than 500 rooms: Hilton Baltimore, USA (General Manager Linda Westgate)

Contact:
John Forrest Ales, Hilton Hotels
+ 1 703 883 5212
johnforrest.ales@hilton.com


Connect with Hilton Hotels:

www.HiltonGlobalMediaCenter.com
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www.twitter.com/HiltonOnline

About Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.