Hilton Hotels & Resorts Was Named In New Zealand Hotel Of The Year By Roy Morgan Research

Hilton Is The Wining Recipient Of The 2012 Customer Satisfaction Award by Roy Morgan Research In New Zealand

This information originated in Australian English.

March 01, 2013

AUCKLAND, New Zealand - Hilton Hotels & Resorts today announced that it has been named in New Zealand Hotel Of The Year by Roy Morgan Research and ranked number one in customer satisfaction for Travel and Tourism companies.

Throughout 2012, Roy Morgan Research surveyed over 12,000 consumers across New Zealand. Based on their responses, each month Roy Morgan Research awarded the Hotel, Domestic Airline, and International Airline with the highest proportion of satisfied customers.

Winning eight of the twelve months, Hilton led the pack in 2012. With the hotel market in New Zealand becoming more competitive each year, hotels have had to distinguish themselves on customer service. And Hilton Hotels & Resorts has come out in front. "It is with honour that Hilton Hotels & Resorts receives this award. It is a phenomenal recognition of the effort our entire team place every single day in the interaction with our guests. We look forward to continuing our commitment in going above and beyond our guests ‘needs", said Roger Brantsma, general manager at Hilton Auckland and Hilton Lake Taupo".

The New Zealand Tourism Industry is a tough place to be, and customer satisfaction is a crucial measure for hotels looking at point of difference from their competitors." said Pip Elliott, general manager at Roy Morgan Research New Zealand. "This award identifies and commends the businesses that listened to their customers throughout 2012 and provided an industry-leading level of satisfaction".

Roy Morgan research is the largest independent Australian and New Zealand research company, with offices also in United States, United Kingdom, and Indonesia. A full service research organization specialising in omnibus and syndicated data, Roy Morgan research has more than 70 years' experience in collecting objective, independent information on consumers. Today Roy Morgan Research in New Zealand has a representative sample of over 12,000 New Zealanders aged 14+.

Visit www.roymorgan.com for additional information on the award.

Media can access additional information about Hilton Auckland at http://news.hilton.com/auckland, about Hilton Lake Taupo at http://news.hilton.com/laketaupo and about Hilton Queenstown at http://news.hilton.com/queenstown.


Cristina Magni
Hilton Auckland and Hilton Lake Taupo
+64 9 978 2016

About Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With 575 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values to every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors mobile app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.