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Hilton Naples Earns 2013 TripAdvisor® Certificate Of Excellence
Honored as a Top Performing Hotel as Reviewed by Travelers on the World’s Largest Travel Site
May 22, 2013
NAPLES, Fla. - Hilton Naples has been honored with a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award. This is the fourth consecutive year Hilton Naples has earned this award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
"Hilton Naples is very pleased to receive the TripAdvisor Certificate of Excellence," said Clark Hill, general manager of Hilton Naples. "Our top priority is the satisfaction of every guest, so we are especially proud of this recognition because it directly reflects our guest's opinion of Hilton Naples featuring Shula's Steak House."
"TripAdvisor is delighted to celebrate the success of businesses around the globe which are consistently offering TripAdvisor travelers a great customer experience," said Alison Copus, Vice President of Marketing for TripAdvisor for Business. "The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most - their customers."
The announcement today piggy backs on TripAdvisor® announcing Naples, Florida being ranked among their Top 25 Travelers' Choice U.S. Destinations. According to TripAdvisor, "Sunny Naples is a popular, sophisticated and charming beach destination on the Gulf of Mexico." This is the first year Naples has earned a place on this list.
This is the third nationally recognized award presented to Hilton Naples this past month. The first was the prestigious four Diamond award, which is defined by AAA as, "Upscale in all areas. Progressively more refined and stylish. Physical attributes reflect enhanced quality throughout. Fundamental hallmarks include extensive amenities and a high degree of hospitality, service and attention to detail." Only 4.8 percent of the 30,000 lodgings approved by AAA make the Four Diamond list. This is the 13th consecutive year Hilton Naples received this designation.
Another award recently received was the Hilton Award of Excellence, given to the top Hilton hotels based on outstanding performers for loyalty, service, condition, and cleanliness based on guest surveys and Quality Assurance scores.
Media can access additional information about Hilton Naples at http://news.hilton.com/naples.
About Hilton Naples
Hilton Naples is a full service, four diamond luxury hotel in Naples Florida. Only 30 minutes from the Southwest Florida International Airport (RSW), the hotel is near shopping, dining, attractions and one-half mile from the beautiful beaches in Naples. Hilton Naples is a popular venue for both business and leisure travel, offering 18,000 square feet of corporate meeting space with a full conference, catering and audio-visual team. Guests of Hilton Naples enjoy complimentary wireless high speed internet access as well as free-of-charge on-site garage parking. Hotel amenities include the award winning Shula's Steak house.
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