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Houston’s Largest Hotel Improves Security And Service
Hilton Americas-Houston Upgrades To Intelligent Surveillance
February 07, 2012
HOUSTON - In order to provide guests with the ultimate in security and customer service, Hilton Americas-Houston, the city's largest hotel, has enhanced their surveillance systems with cutting edge technology from 3VR Security, Inc. The 3VR platform makes it possible for the property to find relevant surveillance footage in seconds, rather than hours, allowing the hotel to utilize the technology for multiple purposes.
As the number-one convention hotel in the city, Hilton Americas-Houston is the first hotel to utilize 3VR's intelligent surveillance platform utilizing recognition and advanced motion analytics to provide the ultimate in guest security. In the hotel security business since 1990, John Alan Moore, director of security and life safety for Hilton Americas-Houston says "I've never seen anything that is able to do the things this technology does; it's light-years ahead of the system we previously used."
In addition to providing the ultimate in security for their guests, the hotel is also able to utilize the 3VR system to ensure the best possible customer service. Hilton Americas-Houston is now able to help guests locate lost possessions with the system's color, directional and object search capabilities. For example, a guest's lost suitcase can be found almost instantly by following the luggage piece using a search based on color and object, from the time it enters the hotel, along its path throughout the building to its location prior to being misplaced. With over 7,000 lost guest items per year in the hotel's lost and found, the system will significantly increase the ability to satisfy the customer on even higher levels. With 90% accuracy, its high-sensitivity makes the system a most useful tool for the property, providing the ultimate in guest safety and security.
Moore stated, "The system will also allow us to do things we never thought about." Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. "We're testing it to the limit to see just what it's capable of," commented Moore. "Within the first day, it sold itself to me."
About Hilton Americas-Houston
Directly connected to the George R. Brown Convention Center, the Hilton Americas-Houston contains the city's largest number of guestrooms, ballrooms, hotel meeting space, and the most technologically advanced services available under one roof. Conveniently situated between Toyota Center and Minute Maid Park, this AAA Four Diamond rated hotel boasts 1,200 luxuriously appointed guestrooms, 91,500 square feet of flexible meeting space, two restaurants, lobby bar, coffee emporium, and full service spa and health club.
For more information about the company, please visit www.americashouston.hilton.com
About Hilton Hotels & Resorts
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.