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Hilton Huanying Launches Today In 12 Countries
Program for Chinese Travelers Rolls Out In 50 Hotels With Global Unveiling In San Francisco
August 16, 2011
SAN FRANCISCO and MCLEAN, Va. - Hilton Hotels & Resorts today rolls out Hilton Huanying, the new Hilton Worldwide welcome program for Chinese travelers at 50 participating properties in 12 countries worldwide, with a global unveiling at Hilton San Francisco Union Square. Taking its name from the Chinese word for "welcome," Hilton Huanying enables travelers, agents and tour operators to book participating hotels with confidence, knowing the hotels will meet cultural needs and expectations of Chinese travelers. Initially launched by Hilton Hotels & Resorts, the program is available for all Hilton Worldwide hotels prepared to deliver Hilton Huanying service standards.
Travelers can now visit www.hilton.com/huanying to view a list of participating hotels and following, call their desired hotel directly to request special Hilton Huanying amenities and services in advance of their stays. Visitors to the site can also download recipe cards for traditional Chinese breakfast items now offered at hotels offering Hilton Huanying.
"Hilton Huanying leverages our more than two decades of experience in mainland China and direct feedback from our Chinese guests, agents and operators," said Dave Horton, global head, Hilton Hotels & Resorts. "As the growing number of outbound Chinese travelers explores key destinations around the world, they will find a warm, authentic welcome at Hilton."
Hilton Hotels & Resorts selected San Francisco as the location for the global launch of Hilton Huanying as the city has long been recognized as a leading global destination for Chinese travelers and is home to one of the largest Chinese communities in the U.S. San Francisco sees a significant number of Chinese travelers to the U.S. annually, and the exponential growth of the Chinese tourism segment is projected to make a significant impact on San Francisco's economy over the next few years. Four Bay Area properties are currently enrolled in Hilton Huanying, including: Hilton San Francisco Financial District, Hilton San Francisco Union Square, Hilton San Francisco Airport Bayfront and Hilton Santa Clara.
"As the gateway to the Pacific, receiving hundreds of thousands of Chinese visitors annually, San Francisco is honored to be at the center of the launch for Hilton Huanying," said San Francisco Mayor Ed Lee. "The Hilton Huanying program will bring tourists from Asia to showcase our world class city and support tourism, jobs and the local economy."
Hilton Huanying extends authentic experiences with amenities, service standards and dedicated Hilton Team Member training. Beginning today, 51 hotels are welcoming Chinese travelers in destinations popular among Chinese visitors including San Francisco, New York City, Hawaii and Vancouver in North America along with London, Tokyo and Sydney. Chinese travelers will find familiar comforts in three key touch points of the on-property experience - arrival, guest room and Breakfast at Hilton. Elements of the Hilton Huanying experience include a front desk Team Member fluent in Mandarin; guest room amenities such as a selection of Chinese teas and teakettles, slippers, and a dedicated television channel with Chinese programming; and breakfast items including congee, dim sum, and fried rice and noodles.
Also today Hilton launches cn.hiltonglobalmediacenter.com, a Chinese version of its Hilton Global Media Center, which gives media credential free access to thousands of images and the latest news from Hilton Worldwide's flagship brand and its more than 540 properties in 78 countries. A mobile version of the Chinese-based site is now also available for media on the go. For press materials and photos, please visit www.hiltonglobalmediacenter.com. Introductory videos of Hilton Huanying are available in both English and Chinese at www.youtube.com/Hilton.
John Forrest Ales
Hilton Hotels & Resorts
+ 1 703 883 5212
About Hilton Hotels & Resorts
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.