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Hilton Hotels & Resorts Celebrates New Program For Chinese Travelers Abroad
Hilton Huanying offered at 50 hotels in 12 countries
September 06, 2011
BEIJING - Hilton Hotels & Resorts today hosted a national launch event for Hilton Huanying - its tailored experience for all travelers of Chinese origin. The Hilton Worldwide program inspired by the Chinese word for "welcome" enables travelers to book participating hotels with confidence, knowing the properties will meet cultural needs and expectations of Chinese travelers abroad. Fifty hotels in twelve countries representing top destinations for Chinese travelers currently offer the program.
In developing Hilton Huanying, Hilton pairs its expertise as the global leader of hospitality and more than two decades of experience in China with research; feedback from Chinese guests, travel agents and tour operators; and a beta test in the United Kingdom, United States and Korea. Hilton leaders are touring Beijing, Shanghai and Guangzhou this week as part of a sustained campaign to educate Chinese consumers and tour operators about the new Hilton offering.
"Hilton Huanying is an extension of our brand promise to ensure every guest feels cared for, valued and respected," said Dave Horton, global head, Hilton Hotels & Resorts. "This is an incredibly exciting time for our brand as we grow our presence within China and welcome the growing number of outbound Chinese travelers exploring key destinations around the world."
Considered widely as one of the world's fastest-growing economies and leading hospitality markets, China will achieve 83 million outbound departures with an average annual growth rate of 9% according to the statistics from China National Tourism Administration.
"As the association of tourist hotels in China, we have paid close attention to the initiatives and development of the international hotel groups targeting Chinese travellers, and I'm pleased to notice that Hilton continues its innovative approach to products, amenities and service to meet the unique needs of Chinese travellers," said Mr. Zhang Rungang, Chairman of China Tourist Hotel Association. "Hilton Huanying, based on a deep understanding of Chinese culture and lifestyle, provides thoughtful amenities and dedicated services for Chinese tourists during their stay overseas. It's the real tailor-made 'welcome' red carpet rolling out for Chinese travelers outside of China."
Hilton Huanying extends authentic experiences with amenities, service standards and dedicated Hilton team member training in destinations popular among Chinese visitors including San Francisco, New York City, Hawaii and Vancouver in North America along with London, Tokyo and Sydney. Chinese travelers will find familiar comforts in three key touch points of the on-property experience - arrival, guest room and breakfast at Hilton. Elements of the Hilton Huanying experience include a front desk team member fluent in Mandarin; guest room amenities such as a selection of Chinese teas and teakettles, slippers, and a dedicated television channel with Chinese programmes; and breakfast items including congee, dim sum, fried rice and noodles. Travelers can now visit www.hilton.com/huanying or www.hilton.com.cn/huanying to view more details about Hilton Huanying.
Hilton Worldwide continues its rapid expansion in China and is scheduled to have 100 properties operating in China within the next five years, 40 of which are in the Hilton Hotels & Resorts portfolio. The company's flagship brand currently has 11 hotels in China and recently opened two properties in Guangzhou and one property in Xi'an. Additional Hilton Hotels & Resorts properties are scheduled to open in Nanjing and Dalian by the end of this year. Media can access additional information in Chinese at cn.hiltonglobalmediacenter.com and in English at www.hiltonglobalmediacenter.com.
John Forrest Ales
Hilton Hotels & Resorts
+ 1 703 883 5212
Ketchum Shanghai (for Hilton)
+8621 63532288 115
About Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising nearly 5,000 properties with more than 812,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by HiltonTM, DoubleTree by Hilton, Tapestry Collection by HiltonTM, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.